FEMA opened a drive-thru in Lake Charles for Hurricane Laura survivors to drop off documents pertaining to their case files. The FEMA Drop-Off Center is located at 3310 Broad Street (Calcasieu Parish School Board) building.

Due to the ongoing COVID-19 pandemic, social distancing protocols will be enforced and masks or face coverings are required for service. Residents are asked to remain in their vehicles and drive up to the window, where a FEMA specialist will provide assistance.

Operation hours are seven days a week, from 7:00am to 7:00pm. No appointments are necessary. Visit www.DisasterAssistance.gov to apply for assistance or call the FEMA Helpline at 800-621-3362 or TTY 800-462-7585 for questions and more information.

The Hurricane Laura disaster code is 4559. To keep up with the status of your case file or get the latest info, download the FEMA mobile app at www.fema.gov/mobile-app.

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